What you share with us

Information we collect

We collect information you provide directly to us, such as when you fill out a contact form, request a consultation, or communicate with us. This may include name and contact details (email address, phone number), company name and job title, project requirements and business information you choose to share, and communications you send to us. We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs through standard web analytics tools.

Purpose of processing

How we use your information

We use the information we collect to respond to your enquiries and provide the services you request, send you relevant information about our services, case studies, and insights (where you have consented), improve our website and services, and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Why we're allowed to process your data

Legal basis for processing

Where applicable under data protection law, we process your personal data on the following legal bases: • Legitimate interests: to respond to your enquiries and maintain our business relationship with you • Consent: where you have opted in to receive marketing communications • Contract performance: where we are delivering services to you • Legal obligation: where we are required to process data by law

How long we keep it

Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact enquiry data is retained for up to 3 years from the date of last contact. Client project data is retained for the duration of the engagement plus 7 years for legal and accounting purposes.

What you can ask us to do

Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal data: • Right of access: to request a copy of the data we hold about you • Right to rectification: to correct inaccurate data • Right to erasure: to request deletion of your data in certain circumstances • Right to restrict processing: to limit how we use your data • Right to data portability: to receive your data in a structured, machine-readable format • Right to object: to object to processing based on legitimate interests To exercise any of these rights, please contact us at [email protected].

What we track and why

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. We use essential cookies (required for the website to function correctly) and analytics cookies (to understand how visitors interact with our website via Google Analytics). You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Who else handles your data

Third-party services

We use a limited number of third-party services to operate our website and business, including web hosting, analytics, and email delivery. These services may process your personal data on our behalf and are bound by data processing agreements that require them to maintain appropriate security measures. We do not transfer personal data outside the European Economic Area (EEA) without appropriate safeguards in place.

How we protect your data

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (TLS 1.3), access controls, and regular security reviews. No method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

How we notify you of updates

Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

Reach our privacy team

Contact us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at [email protected] or through the website at startxlabs.com.