01 · Ops map
Agent workflow discovery
Mapped the daily tools mobile network agents need for support, SIM, billing, and growth workflows.
Mobile network
Operator model
ES
Ops locale
2021
Delivery year
Overview
The project
in context.
Inphonity is a Mexican virtual mobile operator known for a connection-and-cashback model on Altán Redes infrastructure. StartxLabs built the Spanish-language operations portal that staff use to troubleshoot customers, verify coverage and device compatibility, manage SIMs and shipments, handle payments and packages, and run campaigns and referral funnels.
Agent back officeSIM & coverage toolsReferral ops
The challenge
What was
blocking progress.
As a mobile network operator scaling in Mexico, Inphonity needed a single operations back office for support agents - not a patchwork of tools for SIMs, coverage, billing, and referrals.
01
Agents needed fast customer lookup by name, email, ID, or phone
02
Coverage, compatibility, SIM replacement, and plan payments were fragmented
03
Referral and campaign operations required dedicated admin surfaces
04
Roles, inventory, portability, and shipments had to live in one system
Our solution
How we
approached it.
We delivered a modular Spanish operations portal with troubleshooting search, quick-action tiles, and deep admin modules spanning customers, finance, inventory, campaigns, and network tools.
01
Designed a clean admin shell with role-aware navigation
02
Built troubleshooting search and high-frequency action tiles for agents
03
Structured modules for clients, SIMs, inventory, shipments, and portability
04
Supported sales, referral funnel, and campaign operations in the same platform
Delivery process
From discovery
to durable outcomes.
02 · IA
Portal information architecture
Organized a Spanish admin navigation that scales from troubleshooting to inventory and campaigns.
03 · Build
Back-office delivery
Implemented the operations portal modules and agent-facing quick actions.
04 · Extend
Mobile companion
Added mobile-ready views for field and flexible support contexts.
Product gallery
Screens and surfaces
from the build.
Selected visuals from Inphonity - product UI, mobile flows, and delivery artifacts from the engagement.
Scope of work
What we owned.
Admin UX
Telecom workflows
Web portal engineering
Mobile views
Key deliverables
Inphonity operations portal
Troubleshooting and agent quick actions
SIM, inventory, and billing modules
Campaign and referral admin surfaces
Capabilities & stack
Web adminTelecom opsMobile network toolingAdmin portalWeb applicationMobile network
Impact
What changed
after launch.
Outcomes from the Inphonity engagement - measured in how teams operated, how the product matured, and what became possible next.
01
Support agents could resolve common mobile network tasks from one portal
02
SIM, coverage, billing, and referral workflows became operationally coherent
03
Spanish-first admin UX matched Inphonity's Mexico market
04
Campaign and referral growth tools sat alongside day-to-day care
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